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From: Riga (RIX)
After: 15 Nov 2026
For: 7 nights
Travellers: 2 Adults
SANTANA HOTEL 3*

SANTANA HOTEL 3*

Overall, guests have a very positive impression of Santana Hotel, particularly praising its excellent location and attentive staff. The hotel is ideal for travelers who appreciate being in the center of a vibrant shopping and dining area. While the facilities like the rooftop bar and pool are highlights, some room features could use improvement. The hotel is best suited for guests who value convenience and exceptional service. Many guests expressed their intention to return, indicating strong satisfaction with their stay.

Tripadvisor
4.1 Very good (1211 reviews)
SANTANA HOTEL 3*

SANTANA HOTEL 3*

Overall, guests have a very positive impression of Santana Hotel, particularly praising its excellent location and attentive staff. The hotel is ideal for travelers who appreciate being in the center of a vibrant shopping and dining area. While the facilities like the rooftop bar and pool are highlights, some room features could use improvement. The hotel is best suited for guests who value convenience and exceptional service. Many guests expressed their intention to return, indicating strong satisfaction with their stay.

Tripadvisor
4.1 Very good (1211 reviews)

At a glance

  • Romantic, Boutique

About

Discover luxury and privacy at Hotel Valencia Santana Row in San Jose, CA, the sole hotel on Santana Row. Enjoy 24-hour room service, over 4000 sq ft of meeting space, 2 restaurants, a full-service bar, and a seasonal rooftop bar.

SANTANA HOTEL 3*
Beach30 m
Town centre11 km
Check-in / check-out14:00 / 12:00
Renovated2020

Photos

Why SANTANA HOTEL 3*?

Location

Guests loved the hotel's prime location in the heart of Santana Row, surrounded by high-end stores and excellent dining options. The convenience of having shopping and entertainment right outside the hotel was frequently mentioned. "The place is right in the middle of Santana Row shopping center. You have great shopping, restaurants, clothing shops, coffee, etc right outside of the hotel." (The place is right in the middle of Santana Row shopping center. You have great shopping, restaurants, clothing shops, coffee, etc right outside of the hotel.)

Staff

The staff at the hotel received high praise for their friendliness and exceptional service. Many guests noted that the staff went above and beyond to meet their needs, such as providing a phone charger for a guest who forgot theirs. "The one thing that stands out the most is the hotel staff! Friendly, attention to detail and went beyond their job description." (The one thing that stands out the most is the hotel staff! Friendly, attention to detail and went beyond their job description.)

Facilities

Guests appreciated the hotel's facilities, particularly the rooftop bar and pool area. The rooftop bar was described as a hidden gem, offering a great place to relax. The pool area on the 5th floor was also highlighted as a perfect spot for unwinding.

Common criticisms

Room Features

Some guests felt that the room features could be improved, particularly the window coverings and bathroom setup. One guest mentioned a preference for curtains over blinds and suggested separating the shower and bath. "However, it would be preferable if there'd be curtains instead of blinds and if the shower/bath wasn't combined." (However, it would be preferable if there'd be curtains instead of blinds and if the shower/bath wasn't combined.)

What Guests Loved

  • Prime location
  • Friendly staff
  • Exceptional service
  • Rooftop bar
  • Pool area

Common criticisms

  • Room Features

Rooms & Comfort

Double Standard Room

Up to 3 guests

  • Individually adjustable heating
  • Individually adjustable air conditioning
  • Mini fridge
  • Minibar
  • Bathroom
  • Shower

Double Standard Room

Up to 4 guests

  • Wi-fi
  • Wheelchair-accessible
  • Safe
  • Fridge
  • TV
  • Room size (sqm)

Double Room, Standard, Single Use

Up to 2 guests

  • TV
  • Number of bedrooms
  • Room size (sqm)
  • Minibar
  • Individually adjustable air conditioning
  • Individually adjustable heating

Family Room, Connecting Room

Up to 5 guests

  • Safe
  • Number of bedrooms
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
  • Balcony

Category scores

Location4.8
Sleep Quality4.2
Rooms4.3
Service4.2
Value3.9
Cleanliness4.4

Facilities

Facilities

  • 24-hour reception
  • 24-hour security
  • Air conditioning in public areas
  • Babysitting service
  • Bellboy service
  • Car park
  • Clothes dryer
  • Currency exchange facilities
  • Gym
  • Key Collection
  • Laundry serviceFee
  • Lift access
  • Luggage room
  • Medical serviceFee
  • Multilingual staff
  • Private beach area
  • Shop
  • Smoke detector
  • Sun terrace
  • Wi-fiFee

Catering

  • Air conditioning in Restaurant
  • Bar
  • Highchairs
  • Non-smoking area
  • Poolside snack bar
  • Restaurant
  • Swim-up bar

Entertainment

  • Children playground
  • Entertainment programme for adults
  • Entertainment programme for children
  • Game room
  • Indoor freshwater pool
  • Kids’ club
  • Outdoor freshwater pool
  • Parasols
  • Pub
  • Sun loungers
  • Theatre / auditorium
  • TV lounge
  • WaterSlides

Health

  • Hairdressing salon
  • Hot tubFee
  • MassageFee
  • Sauna
  • Steam bathFee
  • Turkish bath (hamam)

Sports

  • Aerobics
  • Beach volleyball
  • BilliardsFee
  • Darts
  • Fitness
  • Table tennis

Things to keep in mind

  • Early Check-inFee

Location

Learn more on Tripadvisor
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