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From: Riga (RIX)
After: 15 Nov 2026
For: 7 nights
Travellers: 2 Adults
SMART HOLIDAY HOTEL 4*

SMART HOLIDAY HOTEL 4*

The Smart Holiday Hotel 4* in Gumbet has received mixed reviews, with significant criticisms regarding cleanliness and staff professionalism. While the location is praised for its proximity to the beach and vibrant surroundings, the hotel's facilities and service fall short of expectations. Many guests found the hotel unsafe and in need of renovation, with issues like unsecured wires and dirty rooms being common complaints. The hotel may suit those who prioritize location over luxury and are prepared for a basic stay. However, potential guests should be aware of the numerous negative reviews and manage their expectations accordingly.

Tripadvisor
2.9 Good (78 reviews)
SMART HOLIDAY HOTEL 4*

SMART HOLIDAY HOTEL 4*

The Smart Holiday Hotel 4* in Gumbet has received mixed reviews, with significant criticisms regarding cleanliness and staff professionalism. While the location is praised for its proximity to the beach and vibrant surroundings, the hotel's facilities and service fall short of expectations. Many guests found the hotel unsafe and in need of renovation, with issues like unsecured wires and dirty rooms being common complaints. The hotel may suit those who prioritize location over luxury and are prepared for a basic stay. However, potential guests should be aware of the numerous negative reviews and manage their expectations accordingly.

Tripadvisor
2.9 Good (78 reviews)

At a glance

  • Budget

About

Sümela Holiday Hotel opens its doors to its guests four seasons of the year in Maçka district of Trabzon, which dominates the exquisite nature of the Black Sea. There is a free parking area in front of the property, which welcomes its guests in a wooden building in harmony with the nature it is located. Reception staff are happy to serve their guests every day of the week. The accommodation units, all of which have wooden walls and floors, are designed with simple and comfortable furniture. The rich breakfast menu with local delicacies and pastries is served with unlimited tea every morning in the café restaurant area on the ground floor of the property. You can also choose the restaurant of the facility for other meals. Access to the wireless internet network with Wi - Fi connection is free of charge in all accommodation units and all common areas.

SMART HOLIDAY HOTEL 4*
Check-in / check-out15:00 / 12:00

Photos

Why SMART HOLIDAY HOTEL 4*?

Location

The hotel is located in Gumbet, which is a lively and beautiful area. Guests appreciated the proximity to the beach, which is just a 10-minute walk away. The surrounding area offers plenty of activities and a vibrant atmosphere. Despite the hotel's shortcomings, the location itself was a highlight for many visitors.

Pool Area

The pool area was described as lovely, providing a nice spot for relaxation. Guests enjoyed spending time by the pool, especially families with children. However, caution is advised due to the pool's depth, which requires supervision for younger swimmers. The pool's setting was one of the few positive aspects noted by guests.

Common criticisms

Cleanliness

Many guests reported severe cleanliness issues throughout the hotel. Rooms were described as filthy, with dirty linens and uncleaned bathrooms. One guest mentioned, 'Rubbish left in bin and under and side of bed, holes in floor, dirty terrace and bedroom furniture.' ("Rubbish left in bin and under and side of bed, holes in floor, dirty terrace and bedroom furniture.")

Staff

The hotel staff received numerous complaints regarding their professionalism and ability to address issues. Guests noted that staff members were often young, not in uniform, and unable to resolve problems effectively. One review stated, 'Hotel staff were all young boys, not in uniform and not able to address the above issues in a professional manner.' ("Hotel staff were all young boys, not in uniform and not able to address the above issues in a professional manner.")

Facilities

The facilities were criticized for being unsafe and poorly maintained. Guests reported unsecured electrical wires, broken fixtures, and a lack of basic amenities like soap. One guest mentioned receiving electric shocks from the salad bar cooler, highlighting the potential hazards. The need for a complete renovation was a common sentiment among reviewers.

What Guests Loved

  • Lively location
  • Close to beach
  • Nice pool area
  • Family-friendly

Common criticisms

  • Cleanliness
  • Staff
  • Facilities

Rooms & Comfort

Standard Room

Up to 3 guests

  • Toiletries
  • Slippers
  • Make-up mirror
  • Satellite TV
  • Room size (sqm)
  • Number of bedrooms

Deluxe Suite

Up to 3 guests

  • Housekeeping
  • Number of bedrooms
  • Room size (sqm)
  • Satellite TV
  • Make-up mirror
  • Slippers

Triple Room, Standard

Up to 3 guests

  • Individually adjustable air conditioning
  • Internet access
  • TV
  • Hairdryer
  • Make-up mirror
  • Shower

Category scores

Location3.3
Sleep Quality2.7
Rooms2.0
Service2.5
Value2.3
Cleanliness2.3

Facilities

Facilities

  • 24-hour reception
  • Airport Shuttle
  • Bellboy service
  • Car park
  • Garden
  • Laundry service
  • Luggage room
  • Multilingual staff
  • Room service
  • Towels and bed linen
  • Wi-fi

Catering

  • Restaurant

Location

Learn more on Tripadvisor
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