Double Room, Land View
- Bathtub
- Housekeeping
- Room size (sqm)
- Satellite TV
- Make-up mirror
- 220V power supply
About
Nestled in Belek's heart, Hotel Kaya Belek is a serene retreat ideal for families. Renovated in 2006, it combines elegance and comfort, maintaining high hospitality standards. Recognized with the 'Green Star' for its eco-friendly practices by the Ministry of Culture and Tourism.
Photos
Why KAYA BELEK 5*?
Staff
Guests consistently praised the professionalism and kindness of the staff, particularly mentioning the guest relations team. One guest highlighted the helpfulness of Derya, Shapagat, and Sumbul, who were always ready to assist with any questions. The staff's dedication to service left a lasting impression on many visitors.
Facilities
The hotel offers a wide range of facilities that cater to both relaxation and entertainment. Guests enjoyed the variety of pools, including heated and indoor options, as well as the beachfront access. The availability of family-friendly activities and a kids' club was also appreciated by those traveling with children.
Cleanliness
Cleanliness was a strong point for the hotel, with many guests noting the well-maintained rooms and common areas. The housekeeping staff received compliments for their attention to detail, ensuring a pleasant stay for all visitors.
Common criticisms
Food
Some guests reported issues with the food quality, with one guest experiencing severe food poisoning during their stay. This incident highlighted a need for improvement in food safety standards. The lack of responsiveness from the hotel management regarding this issue was also a concern.
Customer Service
While the staff were generally praised, there were instances where the management's response to guest issues was lacking. One guest noted that when they sought assistance from the reception regarding a serious health issue, the response was inadequate. This suggests a need for better training in handling guest complaints.
What Guests Loved
Professional staff Wide range of facilities Variety of pools Beachfront access Well-maintained rooms Attention to detail
Common criticisms
Food Customer Service
Rooms & Comfort
Double Room, Sea View
- Housekeeping
- Room size (sqm)
- Make-up mirror
- 220V power supply
- Wi-fi
- Balcony
Double Room, Land View, Single Use
- Centrally regulated air conditioning
- Central heating
- Safe
- Balcony
- Wi-fi
- Room size (sqm)
Double Room, Sea View, Single Use
- Wi-fi
- Room size (sqm)
- Balcony
- Safe
- Bathroom
- Bathtub
Suite, Standard
- Wi-fi
- Disability-friendly bathroom
- Wheelchair-accessible
- Terrace
- Balcony
- Living room
Category scores
Sleep Quality4.4
Location4.3
Rooms4.3
Service4.6
Value4.5
Cleanliness4.6
Facilities
Facilities
24-hour reception 24-hour security Air conditioning in public areas Airport Shuttle Babysitting service Bellboy service Car hireFee Car parkFee Clothes dryer Concierge Currency exchange facilities Electric vehicle charging station Garden Gym Hotel safeFee Laundry serviceFee Lift access Luggage room Medical serviceFee Mobile phone coverage Multilingual staff Newspaper stand Newspapers Private beach area Room serviceFee Shop Sun terrace Supermarket Terrace Wheelchair-accessible Wi-fiFee
Catering
Air conditioning in Restaurant Bar Café Highchairs Non-smoking area Poolside snack bar Restaurant Smoking areaFee
Entertainment
Children playground Children’s swimming area Entertainment programme for adults Entertainment programme for children Game room Indoor freshwater pool Kids’ club Nightclub Parasols Pub Sun loungers Theatre / auditorium TV lounge WaterSlides
Health
Beauty salon Hairdressing salon Hot tub MassageFee Sauna Spa centreFee Spa treatmentsFee Steam bath Turkish bath (hamam)
Sports
Aerobics Aqua fit Banana boatingFee Beach volleyball BilliardsFee Bocce Canoeing DivingFee FitnessFee GolfFee Golf practice facilityFee Horse ridingFee Jet skiFee Motor board rideFee Pedal boating Table tennisFee Tennis Volleyball
Location
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