Deluxe Double Room
- Wi-fi
- Safe
- Room size (sqm)
About
The Serenity Queen Hotel, nestled where lush greenery meets the azure sea, offers a tranquil and deserved holiday experience. Guests can indulge in gourmet cuisine at our refined restaurants, enjoy casual bites at the snack bar with its original presentations, or relax at one of our diversely themed bars. Rejuvenate at the enchanting Spa and Wellness center. With two outdoor pools, heated indoor options, a total of five pools including an adult aquapark and a children's aquapark, plus a pier extending onto a wide, sandy beach, endless holiday pleasure awaits.
Photos
Why SERENITY QUEEN HOTEL 5*?
Facilities
Guests appreciated the wide range of facilities available at the hotel. The pools, both indoor and outdoor, were particularly popular, offering a relaxing environment for all ages. The spa and fitness center were also frequently mentioned as highlights, providing excellent services. Families enjoyed the kids' club and playground, which kept children entertained throughout their stay.
Location
The hotel's location in Konakli was praised for its convenience and beauty. Guests loved the beachfront access, which allowed for easy and enjoyable beach days. The proximity to local attractions and shops made it easy for guests to explore the area. Many found the surrounding views to be picturesque and added to the overall experience.
Comfort
Comfort was a standout feature, with many guests commenting on the spacious and well-appointed rooms. The beds were described as particularly comfortable, ensuring a good night's sleep. Guests also appreciated the modern amenities, such as air conditioning and soundproof rooms, which enhanced their stay.
Common criticisms
Room Allocation
Some guests experienced issues with room allocation, particularly regarding promised views. One guest noted that they were initially given a ground floor room instead of the sea view room they booked. After waiting, they were moved to a room with a limited view due to a concrete balcony. This led to dissatisfaction and requests for compensation, which were not met. "I came on 9th of October, they didn’t have a room with a sea view, that I booked." (I came on 9th of October, they didn’t have a room with a sea view, that I booked.)
Customer Service
Customer service received mixed reviews, with some guests feeling that their concerns were not adequately addressed. The handling of room changes and compensation requests was a particular point of contention. One guest mentioned being told it was their fault for not liking the room, which left a negative impression. "So they gave us a room on ground floor. And ask to wait 1 day." (So they gave us a room on ground floor. And ask to wait 1 day.)
What Guests Loved
Wide range of facilities Popular pools Convenient location Beachfront access Spacious rooms Comfortable beds
Common criticisms
Room Allocation Customer Service
Rooms & Comfort
Double Deluxe Room, Garden View
- Telephone in the bathroom
- Hairdryer
- TV
- Minibar
- Tea and coffee making facilities
- Centrally regulated air conditioning
Double Deluxe Room, Sea View
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Telephone in the bathroom
- Soundproof room
Double Economy Room
- Room size (sqm)
- Electric Kettle
- Wi-fi
- Bathroom
- Hairdryer
- TV
Double Room, Deluxe, Single Use
- Wheelchair-accessible
- Wi-fi
- Smoking rooms
- Room size (sqm)
Double Room for Single Use, Deluxe, Garden View
- Balcony
- Minibar
- Hairdryer
- Bathroom
- Wi-fi
- Desk
Double Room, Deluxe, Sea View, Single Use
- Balcony
- Minibar
- Hairdryer
- Bathroom
- Wi-fi
- Cable TV
Double Room for Single Use, Economy
- Wi-fi
- Cable TV
- Bathroom
- Hairdryer
- Electric Kettle
- Balcony
Category scores
Sleep Quality4.7
Location4.6
Rooms4.6
Service4.6
Value4.6
Cleanliness4.5
Facilities
Facilities
24-hour reception 24-hour security Air conditioning in public areas Bellboy service Car park Electric kettle Gym Library Luggage room Room service Smoke detector Terrace Wi-fi
Catering
Air conditioning in Restaurant Bar Non-smoking area Poolside snack bar Restaurant Smoking area
Entertainment
Children playground Children’s swimming area Entertainment programme for adults Entertainment programme for children Game room Indoor freshwater pool Outdoor freshwater pool
Health
Sauna Spa centre Spa treatments Steam bath Turkish bath (hamam)
Sports
Aerobics Basketball Beach volleyball Billiards Darts Table tennis
Things to keep in mind
LGTBIQ friendly
Location
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